I can't find the store:

We are located at Calle Copenhague 6, Edificio Al Andalus, Local 11, PB, 28232 Las Rozas de Madrid.

How can I contact the warehouse?

Call us at 615313937 for questions, if you are at the barrier for us to open or anything else you need.

What are the warehouse hours?

We are open from Monday to Friday, from 10:00 to 14:30 and from 16:00 to 19:30. For any issue outside of these hours, please contact us by email.

How can I ask for a quotation?

You can write to our e-mail presupuestos@lenso-films.com, we will send you a quotation as soon as possible. Also, if you want to check our prices, you can do it in the web catalog.

How can I reserve equipment?

The equipment will not be reserved until the customer has confirmed the quotation in writing. Our rental rates do not include taxes and are conditioned to the availability of the equipment on our side.

Can I cancel the service before the shoot if I have already accepted the quotation?

When an order (confirmed quote) is cancelled during the 24 hours prior to the rental, 100% of the agreed price will be charged. The client must inform about the status of the payment by sending the necessary proof.

What phone number can I call?

Call us at +34 656 85 36 65

What is the price of the KODAK 16mm and 35mm cans?

Our 16mm and 35mm packs include 3 KODAK VISION3 cans, within the price per contracted day. Each extra can you order has a cost of 280€ for the 16mm and 345€ for the 35mm. We also have different special and vintage options for 35mm cans, you can check them in our store.

With whom can I do the developing process?

Apart from renting 16mm and 35mm cameras, at Lenso we take care of a complete developing and scanning service together with our partner laboratory Studio L'EQUIPE, located in Belgium. The price of developing for 3 cans is 650€ + VAT. Each extra can has a development cost of 225€ + VAT.

How does the development process work?

Once the rental is finished, the production must send us the exposed film together with the rest of the rented equipment to prepare it for shipment to the laboratory. It is always necessary to fill out this document with basic information about the project. The entire development process, from receipt of the cans in our warehouse to final delivery, can take a maximum of two weeks.

What equipment is used to digitalize the negatives?

Always looking for the highest quality, our partners work the digital telecine with a ProRes 2K base with a Scanity HDR and the 4K scans in DPX with ARRISCAN. The option of a first telecine in DPX 2K is possible for an extra cost.

How and when is the material sent to the lab?

Our main objective is to keep the negative as short as possible between shipments to safeguard its integrity. Therefore, we ship from Monday to Wednesday of each week. For example, if you deliver the material to us on Thursday or Friday, the negative will not be shipped until the following Monday, to avoid it staying in customs on a non-working weekend.

How will I receive my files?

When the development is ready, we will send you a link to your e-mails where you will be able to download the material. The file you will receive is a .MOV AppleProres 422, flat scan. The file will remain available for download on the servers for a maximum of 72 hours.

Where is my developed negative?

Film reels are stored in the lab and shipped to our warehouse every 4-6 months. If you need the negative as soon as possible, we can arrange a return shipment for an extra charge.

Are you responsible for the negative in any way?

No, the client must have a shooting insurance that covers any damage or loss of the negative, in the same way that it is mandatory to have an insurance that covers the camera equipment during the shooting.

What guarantees do I have when shooting in analog?

Shooting on negative carries a series of responsibilities and duties on the part of the client and his team, since there are many factors that can alter the final result. At Lenso, our analog equipment is constantly being checked by experts to keep it at the highest level. If you have any doubts or questions about optics or operation of the equipment, you can always consult us during the check-up.

It is mandatory to perform camera, fixation and development tests before renting analog equipment. If these tests are not done, Lenso will not be responsible if there is any problem with the equipment. We have negative tails available for these tests ready to be developed.

Is it possible to see what is being recorded while shooting?

Yes, our cameras have video assistance systems that allow the viewing and transmission of the video reference during the shooting.

Do you load the film in the chassis?

No, at Lenso we will not manipulate your negatives in any way. The loading process must always be done by someone responsible for the camera crew of the production (loader, assistant, etc).

Do you have your own transportation service?

Yes, we have a DROP OFF service directly on the set the day of the agreed rental. Also, if hired, our runner will pick up the material at the end of the shooting, regardless of the time.

What is the cost of the transportation service?

Each trip made by our carrier has a cost of 100€ + VAT within the Community of Madrid. A complete service of delivery and pick-up on the same day would cost 200€ + VAT for example.

Can I hire the transport service for outside the Community of Madrid?

Yes, our service can be hired for any part of the Peninsula, as long as it is agreed in advance (minimum two days before the rental). The cost will vary depending on the delivery and pick up address, being calculated at 0,45€ per KM from its departure from our warehouse plus the carrier's rate.

How can I hire the transport service?

The transport service is contracted at the time of closing the budget by email and is always subject to the availability of the runner.

Can I rent you only the van without the runner?

No, our service can only be used by one of our carriers.

Do you ship material by courier services?

No, the client must come to pick up the material in their own vehicles or hire the courier service.

Do you have a material checking service?

If the client cannot have personnel available to check the contracted camera equipment, we can offer a checking service by someone from our warehouse for a cost of 150 € + VAT, as long as the contract is agreed at least two days before the contracted rental.

Can I buy consumables on the premises?

We have several types of consumables (compressed air, tapes, among others). Ask us for availability by calling the warehouse or directly to our mail.

Do you have filming insurance?

No, our equipment is only insured when it is inside the rental. During transfers and filming, it is the responsibility and duty of the production company to have an insurance policy that fully covers the rented equipment in case of theft, breakages, accidents, etc. If you do not know who to contact, do not hesitate to ask us.

When do I have to pay for the rental?

If the client does not have an account with us, he/she must always PAY IN FULL before the agreed rental date. The customer can pay by POS at our facilities or by bank transfer before the agreed rental date. IF WE DO NOT HAVE PROOF OF PAYMENT IT WILL NOT BE POSSIBLE TO PICK UP THE EQUIPMENT.

The eventual extension of the rental period as well as the repairs originated as a consequence of the deterioration of the rented material will be invoiced separately.

Can the equipment be checked before rental?

The equipment is checked and controlled before each departure both by us and by the customer. No claim will be accepted once the equipment has left our facilities. It is mandatory to make a check at the rental before taking the equipment.

When should I return the rented equipment?

Equipment must always be returned, unless an exception has been previously agreed upon, BEFORE 11:00 AM on the business day after the rental. The collection and return of the equipment will take place at the Lenso Film Services facilities at Calle Praga 6, Las Rozas, Madrid and will be at the client's expense. Extension of rental for any reason must be communicated in advance. Failure to do so may result in extra costs due to penalties.